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The business world is no stranger to buzzwords, but embedded finance is more than a fleeting trend. It represents a profound shift in how software companies deliver value and generate revenue. By seamlessly integrating financial services like payments, lending, and payroll into their platforms, software companies can transform themselves into indispensable tools for their customers.

While embedded finance is growing rapidly, this article, like the growth trend itself, isn’t really about embedded finance; it’s about the software companies that will use it to take themselves to the next level, hitting their financial targets while serving their customers even better. It’s also about those customers, who gain the ability to do more of what they need in one place, as financial tools and capital access become an integral part of the software they use to run operations. 

Let’s look closer at launching embedded finance in 2025, how it can benefit you and your customers, and a few key strategies to make it a successful part of your roadmap and get a headstart on your revenue and EBITDA goals without stretching yourself thin.

What is Embedded Finance?: The Basics for Software Companies

embedded finance integrates financial services

—such as payments, lending, and payroll—directly into software platforms. This simplifies workflows, removes barriers, and meets customers right where they are so they can focus on operations.

For small and mid-sized businesses, this is a game-changer. Embedded finance eliminates the need to juggle multiple tools or visit external platforms to access critical financial services. Whether it’s securing funding, managing payroll, or streamlining payments, business owners can accomplish more within the software they already use every day. 

Ultimately, embedded finance bridges the gap between what SMBs need and what traditional financial services have offered. This evolution reflects a broader trend: software platforms no longer serve as standalone tools but as holistic ecosystems that solve multiple problems in one place. Success lies in aligning customer needs with seamless, integrated solutions.

The momentum around embedded finance has already begun, but 2025 will be the tipping point for software companies looking to leverage it for sustainable growth. Why? 

First, the software industry itself is experiencing significant evolution. As 

business owners continue to demand more from the platforms they use

, the need for all-in-one solutions is becoming non-negotiable. Companies that don’t meet this demand risk losing market share to competitors that can offer the financial capabilities their customers need. Embedded finance is no longer a luxury—it’s becoming a necessity.

businesses are struggling to access capital through traditional means

. The barriers posed by outdated lending systems, long approval processes, and limited access to credit are becoming increasingly apparent. As SMBs look for faster, more flexible solutions, software companies that embed financial services directly into their platforms will have a massive competitive edge. They‘ll not only provide more value but will also drive increased customer loyalty by meeting their customers’ needs in real-time.

Finally, the technology and infrastructure to support embedded finance are now more accessible than ever. Fintech solutions that integrate seamlessly with software platforms are maturing, offering easy-to-deploy tools that require little technical overhead. With the right partner, software companies can introduce embedded finance into their product offering quickly and efficiently, with minimal risk.

By embedding financial services, software companies can drive growth, meet market demand, and position themselves for long-term success. Those who wait will risk falling behind as competitors capitalize on the opportunity.

Key Benefits of Embedded Finance for Software Companies

Embedded finance can help software companies grow in several ways. Let’s explore how it can directly impact your revenue and EBITDA goals:

One of the most immediate benefits of embedded finance is the potential to unlock new revenue streams. By integrating financial services like capital directly into your platform, you can create a steady and recurring source of income. By partnering with a Fintech offering, you can launch with little to no engineering resources and can drive this revenue with minimal marketing budget.

2. Increased Customer Retention and Loyalty

When platforms integrate financial services, they tend to become more "sticky"—meaning customers are more likely to stay loyal to the platform because their operational needs (including financial management) are being met in one place. This reduces churn and increases customer lifetime value, as your platform becomes more essential to their business. Customers no longer need to switch between multiple tools and platforms to handle their business operations; they can do everything within your ecosystem, which enhances their overall experience and loyalty.

This stickiness also protects you against the roadmap of competitors. For example, if your customers process payments through your platform and you add an embedded capital offering, you protect yourself from the chance that the external capital provider they 

have used decides to launch a payment product of their own. 

One powerful aspect of embedded finance is that it’s fueled by your customers’ live data. Capital offers, for example, can be underwritten based on transaction history, eliminating much of the manual data collection that makes traditional loan applications so long. It can also provide access to data insights you previously didn’t have access to. 

For example, you may be limited to transaction data from processing customer payments. An embedded offering could provide insights into your share of wallet by comparing the revenue you process with your customer’s total revenue, or spend insights based on an embedded card. This data-driven approach strengthens customer relationships and opens up new opportunities for cross-selling and upselling. 

As more competitors adopt embedded finance, software companies that don't act will find themselves at a disadvantage. The ability to offer integrated financial services will become a key differentiator, especially for businesses in vertical markets. By offering this added value, you can position your platform as the go-to solution for customers in your niche, creating a significant competitive edge. 

Building a financial product in-house can take 6-12 months or longer, taking you away from your core focus. The right Fintech partner can help software companies scale embedded finance quickly and with minimal technical overhead. By leveraging pre-built solutions and APIs, you can embed financial services into your platform without investing significant resources into product development. Your partner can also help you expand the offering into new markets without starting from scratch, helping you maintain momentum as you grow.

In addition to increased LTV and the direct revenue potential of an embedded financial product, it’s also a powerful way to help your customers grow their own businesses and stay healthy. With access to financial services like working capital, your SMB customers can invest in their growth and their people, leading to increased GPV and LTV for your business and reduced churn from customers going out of business. 

In-House Development vs. Partnering with a Fintech: What’s Right for Your Business?

When deciding to launch embedded finance, one of the first decisions software companies face is whether to 

build the product in-house or partner with a Fintech provider

. Both approaches have their pros and cons, and the choice largely depends on your company’s resources, goals, and timeline.

Building an embedded finance solution internally gives you full control over the product, from design and functionality to customer experience. You can customize the offering to your exact specifications, ensuring it aligns perfectly with your platform and meets your customers’ unique needs. It also allows you to keep all revenue in-house and retain complete ownership of the technology.

However, building an embedded finance product in-house comes with significant challenges. First, it requires substantial technical expertise and a dedicated team, including engineering, product, risk, compliance, capital markets, GTM, and more. This can be resource-intensive and may divert focus from your core business operations. The development process can also take 6-12 months or longer, delaying your ability to capitalize on the embedded finance opportunity.

In addition, you’ll need to manage regulatory compliance, data security, and ongoing maintenance, which can become costly and complex. While you have control over every aspect of the product, the risk of failure is also higher without the experience of a Fintech partner.

2. Partnering with a Fintech: The Pros and Cons

Partnering with a Fintech provider like Pipe offers a faster, more efficient way to launch embedded finance. With ready-to-integrate solutions, you can get up and running quickly—often in a matter of weeks, not months. This approach dramatically reduces or even eliminates the need for in-house development and minimizes technical overhead.

A good Fintech partner brings industry expertise, robust infrastructure, and regulatory compliance to the table. They’ve already solved many of the challenges you’d face when building an embedded finance product, from underwriting to fraud detection. 

The downside is that you may have less flexibility and control over the product. However, Pipe offers a range of integration options and a fully themeable product experience that not only allows you to customize a product that feels native to your platform, but also gives you the time and focus to stay agile with your core offerings. 

The decision ultimately depends on your company’s priorities. If you have the internal resources, technical expertise, and time to build the product while maintaining full control, in-house development could be the best route. However, if you’re looking to launch quickly, minimize risk, and leverage existing Fintech expertise, working with a partner like Pipe can help you reach your goals faster and achieve better results.

Choosing the Right Fintech Partner for Embedded Finance

If you choose to go the partnership route, you’ll want to choose an embedded partner that not only brings the technical expertise and infrastructure to the table but also aligns with your business goals and understands your customer base. Here's how to choose the right fintech partner for your embedded finance strategy:

A key benefit of embedded finance is seamless integration. The Fintech partner you choose should offer pre-built solutions, APIs, or SDKs that easily integrate into your platform. This minimizes the amount of time and resources required to bring the financial services to market, reducing the technical burden on your team.

Pipe offers three integration options, from a hosted pilot to a fully-embedded API solution, giving you the perfect fit, whether your focus is a quick launch or a customizable user journey. You should also consider scalability—ensure that your partner’s solution can grow alongside your business, handling increases in transaction volume and expanding to new regions as you scale.

Financial services require robust risk management and compliance programs. When choosing a Fintech partner, ensure they have strong security measures in place and can meet the regulatory requirements of your target market. This includes not only data protection (such as GDPR or CCPA compliance) but also industry-specific regulations for financing payments, etc..

Consider the expertise of the team you partner with, as well as the technology they have in place to aid in risk management, fraud detection, and compliance in a scalable way. 

Embedded finance isn’t just about technology—it’s about the customer experience. Choose a Fintech partner that prioritizes delivering a seamless and intuitive user experience. The financial products should feel as integrated and natural as the rest of your platform, with no friction for customers in accessing or using them.

, helping you troubleshoot issues, optimize your capital offering, and ensure a smooth experience for your users. This level of partnership will enhance your ability to deliver high-quality service for your customers and outstanding metrics for you.

Predictions for Embedded Finance in 2025 and Beyond

As we look ahead to 2025, the direction of embedded finance points to rapid adoption and innovation. Software companies that integrate financial services will become leaders in their verticals, reshaping customer expectations and competitive dynamics. Here are some predictions for what’s next:

1. Embedded Finance Will Become the Industry Standard

Soon, embedded finance will no longer be a differentiator; it will be a baseline expectation for software platforms. Businesses of all sizes will seek out platforms that offer integrated financial services as part of a holistic, all-in-one solution. Software companies that don’t adapt risk being left behind as customers flock to platforms that offer greater convenience and value.

2. Vertical-Specific Solutions Will Dominate

The rise of industry-specific platforms, such as Toast for restaurants or ServiceTitan for contractors, will fuel the growth of tailored embedded finance solutions. These platforms will continue to evolve into comprehensive operating systems, seamlessly integrating payments, lending, payroll, and other financial tools to address the unique needs of their industries.

3. AI-Driven Financial Insights Will Transform SMB Decision-Making

With the power of artificial intelligence and live data, embedded finance will go beyond offering financial services to providing actionable insights. For example, predictive analytics will help SMBs anticipate cash flow challenges or identify growth opportunities, further embedding these platforms into the decision-making processes of their customers.

As embedded finance grows, regulatory oversight will increase. Software companies will need to navigate evolving compliance requirements, but this challenge will also drive innovation in risk management, fraud prevention, and secure financial integration. Those working with experienced partners will be at a huge advantage, with an expert managing the complexity on their behalf.

5. Partnerships Will Power the Next Wave of Innovation

The software marketplace will continue to emphasize collaboration. Partnerships between software platforms and Fintech providers will accelerate the development of embedded solutions, making it easier than ever for SMBs to access capital, manage payments, and scale their operations.

Conclusion: Seizing the Embedded Finance Opportunity

The rise of embedded finance is more than a trend; it’s a transformative opportunity for software companies. By integrating financial services into their platforms, businesses can unlock new revenue streams, enhance customer retention, and position themselves as indispensable tools in their customers' operations.

Whether you choose to build in-house or work with a Fintech partner like Pipe, the time to act is now. 2025 is poised to be a pivotal year for embedded finance, and those who embrace the opportunity will gain a competitive edge that defines the next chapter of their growth.

Embedded finance isn’t just about technology—it’s about creating a seamless, value-driven experience for your customers. By aligning your strategy with customer needs, industry trends, and the right partnerships, you can build a future-ready platform that stands out in a rapidly evolving market.

2025 could set the perfect conditions for vertical software companies to grow with embedded finance. Here's why...

See why 2025 could be a watershed year for vertical software companies and why embedded finance could be the catalyst.

Will 2025 be the year of embedded finance for software companies?

Embedded finance is one of the fastest-growing trends for FinTech. Embedding financial solutions directly into software reduces friction in the customer experience, resulting in increased retention on those platforms. This also allows leaders to quickly create a new revenue stream without dealing with risk, compliance, and capital markets. 

There are a number of products that can be embedded these days—from payments and banking to payroll and more. As platforms consider the various options to integrate with embedded finance partners, it’s also prudent to consider how to bring this product to market in a way that drives product adoption, customer satisfaction, and long-term growth. 

One-size-fits-all is, at best, a poor fit for most. At Pipe, we believe a tailored approach is critical to a successful partnership. 

The most important step in the GTM journey is truly understanding our partners’ customers—their customer segmentation, the pain points that they face on a regular basis, and how they utilize your product. Sharing this knowledge early on helps the Pipe Marketing team identify educational content and assets that are most relatable and helpful to the end customers, and utilize messaging and tone that will resonate with SMBs and prompt them to take action. 

We also monitor customer NPS at launch. This helps us keep a pulse on customer feedback, generate customer testimonials for marketing campaigns, and pass to our sales team if any customers report a negative experience. Creating this “playbook” is typical in embedded finance companies, but it’s critical that these playbooks can be adapted and customized to meet the needs of 

Embedded marketing for your embedded product

Not only is it critical to nail the messaging, but we also work with our partners to implement these messages into their product and customer lifecycle. We have varying degrees of marketing engagements depending on the preferences of our partners. Some rely on us to share pre-approved offers that they can trigger within their marketing automations, while others use webhooks to leverage daily underwriting and present the most timely offers to their customers. 

In addition to our custom email cadences, Pipe also supports partners in integrating in-product messaging to encourage engagement directly within the platform (think tooltips, pop-ups, and banners to drive awareness of customer pre-approved offers.) We’ve found tremendous value in multi-channel marketing efforts, even adding direct mail campaigns and outbound call support for some partners. 

When customers need more assistance, Pipe’s in-house sales support can drive conversion. While our self-serve onboarding streamlines the process for the majority of customers, about 30% of Pipe customers have been sales-assisted. Advancing capital is a big decision, and some business owners want a more in-depth explanation of what’s going on behind the scenes of a few-click application process. 

The Pipe team not only provides training and support for our partners, we can also act as an extension of our partner teams to answer questions or re-engage customers when they drop off in the funnel. We’ve also found that when our sales team touches a call, it generates a 2x higher avg advance than our self-serve customers. 

When selecting an embedded finance partner, consider who will also provide this embedded GTM support. At Pipe, we’re experts at marketing, educating, and selling our financial tools to small businesses. While many embedded capital providers see attach rates in the 1-3% range, Pipe’s vertical SaaS partners currently see a 13.1% attach rate within the first month. Feel free to reach out to me if you want to learn how Pipe can help you reach your growth targets. 

Pipe helps partners bring embedded finance to market with key GTM support tools and strategies

See how Pipe supports embedded partners with both turnkey and custom Go-to-Market support from launch and beyond to help boost activation and customer success.

Pipe's recipe for a successful embedded finance GTM strategy

Pipe’s recipe for a successful embedded finance GTM strategy

At Pipe, we’ve always believed that the real measure of success isn’t just about having a great product—it’s about how much capital gets into the hands of real business owners. If business owners aren’t choosing to utilize their capital access, for whatever reason, there’s no benefit to them or our partner platforms. That’s why we’re so proud of the high attach rate we’ve achieved with our embedded capital offerings. But what exactly does that mean? 

Simply put, the attach rate measures the percentage of merchants who activate a pre-approved or pre-qualified capital offer after it's presented to them. This metric is critical because it shows us that we're providing real value that merchants are eager to use. While many embedded capital providers see attach rates in the 1-3% range, Pipe’s vertical SaaS partners currently see a 13.1% attach rate within the first month.

A smooth user experience is non-negotiable. That’s why we’ve designed Pipe’s platform to be 

as frictionless as possible when it comes to integration

. Each integration option—whether it's Pipe-hosted, turnkey embedded UI, or custom API—ensures that our partners can implement the solution without significant development resources, minimizing costs and maximizing speed to market so the focus can stay on what really matters—helping merchants grow. After all, when they grow, you grow, and when you offer them something they truly want and need, you build your brand into a go-to platform for them.

For the merchants themselves, we’ve made accessing capital as easy as a few clicks. They don’t have to jump through hoops or leave the platform they’re already comfortable with. This kind of seamless experience isn’t just nice to have—it’s essential for driving higher attach rates because it builds on the trust merchants already have in your platform and removes the complexity and friction of getting capital. And it’s made possible by the way we underwrite.

Traditional lenders often overlook businesses that don’t fit into neat boxes, but we see things differently. By shifting our focus away from traditional credit scores and toward real-time data like revenue and cash flow, we're opening the door for a wider range of businesses—many of whom might not have had access to this kind of financing before.

Many small businesses may not have years of history—or the accounting and support staff to wrangle piles of paperwork—but that doesn’t mean their businesses aren’t worthy of access to capital. By measuring the actual transaction patterns, our models can pre-approve merchants for the capital they deserve without many unnecessary friction points.

This approach isn’t just about inclusivity (though that’s a big part of it); it’s about recognizing the true potential of businesses that might be overlooked by the old guard. And it’s paying off—by offering capital to more merchants, our partners are seeing a boost in attach rates that reflects the real demand out there.

Success doesn’t happen in a vacuum. That’s why we go the extra mile to support our partners with content that educates and engages their merchants. We don’t just drop a capital offering into a platform and hope for the best. Instead, we equip our partners with everything they need to explain the benefits of embedded capital in a way that clicks with their audience.

 is tailored to meet the needs of each partner and their merchants. Whether it’s nurture and lifecycle email campaigns and direct mail, white-labeled content marketing, or in-product messaging across your platform surfaces, we want to ensure your merchants are aware of their offer exactly when they need it and can activate it as easily as possible. 

If you really want a successful embedded financial product, an embedded go-to-market team is crucial. Our dedicated sales support and customer success teams work hand-in-hand with partners to onboard merchants and ensure they’re getting the most out of what we offer. While nearly everyone can self-serve through our funnel, there are always edge cases where merchants need a hand sorting out a bank account or a little extra clarity about a question they have. 

Seeing is believing, and our partners have seen the impact of seamless UI and go-to-market support in their numbers. Take Priority Capital, for example. After launching a new capital product powered by Pipe, they saw their attach rate increase by ~30% with Pipe’s tailored revenue team support, compared to a control group. For many SMB owners, accessing embedded capital this way is so easy, that they want to talk to a person to make sure it 

“Pipe’s dedicated GTM support team was first class in its proactive approach, providing tailored strategies that perfectly aligned with our product's needs. Our collaboration on deep market insights and hands-on guidance significantly streamlined the go-to-market process, making the product launch smoother and more effective.” - John Grebe, VP of Product Strategy at Priority. 

Ultimately, it comes down to more than just a good metric. The goal is to deliver real growth for small businesses through the platforms they use to run their operations every day. Another vertical SaaS partner not only saw an attach rate even higher than average, they also saw merchant revenue increase by an average of 15% in the first two months after taking an advance. SMBs need working capital, and they need platforms that will partner with them to make it more accessible.

Our high attach rates aren’t just numbers—they’re proof that when you make it easy for partners to deliver real value, everybody wins. By providing seamless integration options, innovative underwriting that expands access, and dedicated go-to-market support, we’re not just another embedded capital provider—we’re a true partner in growth.

Whether you're looking to enhance your platform’s offerings or help your merchants seize new opportunities, Pipe is here to help you unlock new levels of success. Let's connect and see how we can grow together.

 Average rate across our vertical SaaS partners in the US.

Pipe helps partners achieve attach rates well above industry average with a seamless user experience, tailored underwriting, and GTM support

See how Pipe helps partners achieve attach rates 4x higher than industry averages with one of the most merchant-friendly embedded capital solutions on the market.

How to achieve 4x higher attach rates with Pipe's embedded capital

This article was originally published on 

It’s hard to overstate the importance of small businesses to our economy. They account for nearly half the private sector jobs and almost as much of GDP. Keeping small businesses healthy is in the best interest of all of us, and yet many have a very difficult time accessing the capital they need to operate and grow. 

For these small businesses–with anywhere from a few employees to a few hundred–

 isn’t just a challenge; it’s also a necessity. They’re often at the mercy of seasonality and typically don’t have the kind of cash cushion that larger companies do. 

For the smallest of these companies, a dip in cash flow or the loss of just one or two team members can endanger their ability to operate and keep the doors open. The need for access to working capital is very real, but so is the struggle to get it. The one source that has historically worked for small businesses is starting to disappear. 

Traditionally, these small enterprises relied heavily on their relationships with local banks, credit unions, or Community Development Financial Institutions (CDFIs). These institutions provided a lifeline, especially when the size, structure, or maturity of the business made it challenging to secure funding from larger lenders. Unfortunately, over the past decade and a half, these smaller community banks have experienced significant headwinds, leaving small businesses struggling to find the financial support they need.

In the aftermath of the 2008 financial crisis, small banks faced numerous challenges, while larger counterparts benefited from government interventions. The crisis had an especially big impact on small banks, while subsequent government interventions like TARP and the Dodd-Frank Act disproportionately benefited larger financial institutions. It’s an eerie parallel to the trouble smaller businesses have in dealing with some of the burdens bigger companies can more easily handle.

With decreased profit margins and increasing compliance costs, small banks have not been able to devote the same level of resources to crucial functions like lending to small businesses. This regulatory response left small businesses that once relied on local banks at the mercy of large conglomerates, which often implemented one-size-fits-all lending policies that didn't cater to the unique needs of small enterprises. 

With many smaller banks sticking with what they know and working with a decreased risk appetite, there are fewer options for many businesses in need of funds. Fortunately, there are financing platforms that still understand what it’s like to run a small business and are quickly increasing their offerings.   

Trips to the bank are becoming less and less frequent as businesses accept more card 

 and manage more of their business life online. In fact, software platforms are becoming the new “watering hole” driving capital into small businesses. It’s here that small business owners run their businesses from end to end and get the support they need. 

If we look back just a few years ago, most software was horizontal. Payment platforms were for payments, scheduling tools were for scheduling, and payroll software was only for running payroll. Today, software is verticalized, allowing business owners to do everything in one place. For example, restaurant owners can use Toast (or, even more specifically, pizzeria owners can use Slice) to accept orders, process payments, run marketing, and more.  

Until recently, the missing piece has been capital. But fintech is changing that. Vertical software platforms hold the deep industry knowledge and transaction data they need to become the new community banks on a much more niche level. Let’s talk about what that looks like.  

 falls short for small businesses when it’s designed to fit much larger ones. For example, many traditional bank loans are based on credit scores, two or more years of financial statements, and some type of collateral assets. Even SBA loans require a minimum of 3 years of business history. For younger and smaller businesses, any one of these elements can be a barrier to accessing financing, whether they deserve it or not. 

Modern fintech makes it possible for financing to be underwritten directly from transaction data, reflecting a small business’s true ability to pay back the funds. I’ve seen this work very well with as little as six months of data, making it a much better fit for young businesses. With live revenue data as the basis for the decision, collateral is no longer needed to reduce risk, which is also a welcome change for small business owners. 

This kind of transaction data is exactly what vertical software companies have in spades. As the operating platforms helping SMBs run every day, they have the first-party data needed to successfully underwrite small business loans with very reasonable risk levels. All they’re missing is the expertise in capital and the right models for 

. This is where a fintech partner comes in. 

 connects businesses or consumers to financial services through non-financial platforms. In this case, vertical software platforms are the perfect connection point, allowing business owners to 

 in the same place where they run their operations and accept payments every single day. 

,fintech lenders can ingest all the underwriting data they need, eliminating most of the cumbersome manual application steps and cutting out the middlemen from the customer's perspective. They can access the capital they need on the platforms they’re already using. Not only that, but capital also becomes seamlessly connected to the tasks that require it, like accessing capital for inventory inside of your inventory management system or the capital to cover payroll inside of your payroll software. 

This is what it looks like when niche software platforms increasingly serve the roles traditionally played by community banks for their unique industries. With the help of embedded financing, likely built by fintech partners, they can offer financing solutions that are tailored not only to small businesses, but even to the specific industries they serve. As more vertical software adopts embedded finance, the need for small businesses to go to traditional financial institutions decreases. And as these platforms expand to offer broader services within their industries, they gain additional data points, allowing for even more tailored and bespoke financial solutions, all accessible in one place. 

Discover how embedded finance can transform software companies into the new community banks.

Discover how embedded finance can transform software companies into the new community banks, providing small businesses with seamless access to capital.

Will Embedded Finance Make Software Companies the New Community Banks?

For the smallest of these companies, a dip in 

 or the loss of just one or two team members can endanger their ability to operate and keep the doors open. The need for access to working capital is very real, but so is the struggle to get it. The one source that has historically worked for small businesses is starting to disappear. 

Traditionally, these small enterprises relied heavily on their relationships with local banks, credit unions, or 

Community Development Financial Institutions

 (CDFIs). These institutions provided a lifeline, especially when the size, structure, or maturity of the business made it challenging to secure funding from larger lenders. Unfortunately, over the past decade and a half, these smaller community banks have experienced significant headwinds, leaving small businesses struggling to find the financial support they need.

In the aftermath of the 2008 financial crisis, small banks faced numerous challenges, while larger counterparts benefited from government interventions. The crisis had an especially big impact on small banks, while subsequent government interventions like TARP and the 

 disproportionately benefited larger financial institutions. It’s an eerie parallel to the trouble smaller businesses have in dealing with some of the burdens bigger companies can more easily handle.

 and increasing compliance costs, small banks have not been able to devote the same level of resources to crucial functions like lending to small businesses. This regulatory response left small businesses that once relied on local banks at the mercy of large conglomerates, which often implemented one-size-fits-all lending policies that didn't cater to the unique needs of small enterprises. 

With many smaller banks sticking with what they know and working with a decreased risk appetite, there are fewer options for many businesses in need of funds. Fortunately, there are financing platforms that still understand what it’s like to run a small business and are quickly increasing their offerings.

Trips to the bank are becoming less and less frequent as businesses accept more card payments and manage more of their business life online. In fact, software platforms are becoming the new “watering hole” driving capital into small businesses. It’s here that small business owners run their businesses from end to end and get the support they need. 

Traditional lending falls short for small businesses when it’s designed to fit much larger ones. For example, many traditional bank loans are based on credit scores, two or more years of financial statements, and some type of collateral assets. Even SBA loans require a minimum of 3 years of business history. For younger and smaller businesses, any one of these elements can be a barrier to accessing financing, whether they deserve it or not. 

This kind of transaction data is exactly what vertical software companies have in spades. As the operating platforms helping SMBs run every day, they have the first-party data needed to successfully underwrite small business loans with very reasonable risk levels. All they’re missing is the expertise in capital and the right models for risk management. This is where a fintech partner comes in. 

, fintech lenders can ingest all the underwriting data they need, eliminating most of the cumbersome manual application steps and cutting out the middlemen from the customer's perspective. They can access the capital they need on the platforms they’re already using. Not only that, but capital also becomes seamlessly connected to the tasks that require it, like accessing capital for inventory inside of your inventory management system or the capital to cover payroll inside of your payroll software. 

See how risk teams leverage AI and machine learning to enhance product innovation and streamline underwriting.

See how risk teams leverage AI and machine learning to enhance product innovation, streamline underwriting, and provide tailored financial solutions for SMBs.

"

"How Risk Teams Drive Product Innovation in Fintech  "

How Risk Teams Can Help Drive Product Innovation

Small and mid-sized businesses (SMBs) play a pivotal role in driving innovation and economic growth. However, despite their significance, a staggering 53% of these businesses find themselves in a challenging predicament – they have "no current access to credit," according to a revealing statistic from 

. This glaring gap in credit access has broad implications, especially for businesses in the nascent stages of their lifecycle.

Traditionally, this lack of access to credit was directly linked to the nature of small business underwriting. Traditional business underwriting was heavily dependent on financial statements and bureau information that created a bias of more favorable outcomes for large & more established businesses. 

Young businesses often lack sophisticated accounting processes to create robust financial statements. Financial statements are a static information source that provides a point-of-time view of the business, which may not reflect the current financial situation. 

Early-tenure businesses tend to rely heavily on the owner's personal credit. The nature of small business credit needs drives higher & more volatile credit utilization leaving these small business owners with a knock on their personal credit as they build their business. This creates a deterrent in their access to credit and hence becomes a self-fulfilling prophecy.

Post 2008’s Great Recession, as banks pulled back from small business lending, a wave of fintechs tried to solve this problem with underwriting algorithms that combined these traditional sources of information with bank cash flow information that was now available via opt-in methods like Plaid/Yodlee. After some initial success, scaling this business model became an issue due to several limitations. 

These early fintech efforts used algorithms that still relied heavily on traditional bureau data and did not fully solve the access issue for businesses with a low traditional credit footprint. They were primarily reliant on direct channels for customer acquisition, which led to high cost of acquisition and high fraud losses due to an adversely selected pool of applicants. In direct channels, with most of the information required to underwrite being available only at the time of application, pre-approved offers could not be served, and the conversion of applicants to actual funded loans was quite low.

, where capital solutions are integrated within the digital ecosystem of the business, is proving to be a game changer. 

In this model, the card processor and vertical software provider become the channel partners for the 

 Technology integration with these partners means that capital solutions can be provided to borrowers within the ecosystem that they leverage on a day-to-day basis to run their business, thereby bringing capital to their digital doorstep. This also provides lenders continuous & real-time access to revenue data of the business enabling pre-approved loan & other credit offers based on this information. 

Revenue data tends to be much more portable across industries & geographies than bureau data. Even a short revenue history can enable offers of capital, whereas a bureau score takes years to gravitate to a prime score. By tapping into revenue data and being in the 

for collection, businesses, especially those deemed "too risky" by traditional models, can be given access to capital more fairly. This shift not only reduces risk but also democratizes access to credit, providing a lifeline to the small and mid-sized businesses that are often left out of the traditional lending equation. 

Embedded finance also solves the “conversion” and “cost of acquisition” issues with direct channels. Since the offers are pre-approved, most of the applicants can be approved, unlike the direct channels that have a much lower approval rate. Given the limited information required to be collected from applicants, the customer experience is much more frictionless, driving higher borrower adoption.     

Over the next few years, I believe we’ll see an explosion of 

 and embedded capital products, allowing a much broader range of companies to thrive and grow with access to credit. 

Explore how embedded capital leverages unbiased data to democratize credit access for small and mid-sized businesses

Explore how embedded capital leverages unbiased data to democratize credit access for small and mid-sized businesses, overcoming traditional barriers.

Can Embedded Capital Democratize Credit Access with Data?

Can Embedded Capital Democratize Credit Access with Unbiased Data?

For more than a decade, I’ve held key financial positions with Mailchimp, Visa, Intuit, and Pipe, with front-row seats to the inner workings of small and mid-sized businesses. During that time, not a day has gone by that I wasn’t immersed in data. But the way we leverage data is changing, and with it, hopefully, the way you look at your own business data. 

There’s a common misconception among companies of all sizes that CFOs are focused entirely on financial statements and 

be heads-down looking at that bottom line. But in today’s world, there’s more than one bottom line and more than one way to get there. We’re all looking for an edge—either a way to get ahead of the competition or a way to improve 

 performance—and I believe comprehensive performance data is the key to finding that edge.

We live in a complex world, and the complexity is only going to keep accelerating. Where CFOs once really 

limited to things like financial statements for insights, we’re now connected to more data and potential to measure performance than ever before. We have data measuring every part of the customer experience, from acquisition to engagement, performance, and attrition, all at our fingertips. Not only that, but we also have smarter tools to help us analyze that data with the help of AI and machine learning. 

All of this leads to two major shifts for the modern CFO. First, inputs from so many different places can revolutionize the way we make decisions. Instead of waiting for data that is backward-looking, we have the potential to invest in near real-time information. To make the most of all this data, we 

stay connected with the tools and know-how to analyze it. Anything else is just asking to be left behind by the competition. 

Secondly, CFOs must become experts in more than just the dollar signs and contribute to the company more broadly. In a complex market where small businesses and large corporations manage across multiple sales channels, compete for talent, and make financial decisions to grow their business, the world is more centered around data than ever. If you can help drive smarter decisions across functions, you’ll add value our finance forefathers and mothers only dreamed of.

Most companies I talk to ask about the tools and processes to make data-driven decisions. Here are five steps I suggest to them, and to you, to get a handle on your data and make the most of it for your company: 

Gone are the days of making financially or analytically inclined employees among your last hires. It bears repeating that companies that fail to prioritize data will be left behind. You need to reflect that value in your hiring decisions and the tools you invest in. 

Hire data-savvy people early on and equip them with the technology to capture, see, and analyze data in the best way. This will result in high-quality, usable data that will move your company forward and lead to much better decision-making.

 data out there, knowing where to focus is important. Make strategic choices about the metrics sacred to your sales and marketing funnel, customer satisfaction, and profitability. Once you know what to track, you can align your team around these numbers so everyone is on the same page. There’s nothing worse than monitoring metrics that don’t align with your goals or having your teams pour effort and time into work that moves the wrong needle.

We all know that setting goals only helps if you track your progress. In the same way, monitoring key metrics in your data is only useful if you review them regularly. Determine the best frequency for these reviews and who needs to be involved and stick to that schedule. Remember, just because you have data does not mean you have to review it with your team every day. Give your data some time to bake so that your reviews hold real meaning.

With the right people on your team using the right tools, you can be confident that your data is accurate. This sets you free from doubt and lets you foster healthy debate around what to do about the data, not the data itself. This is an easy point to gloss over, but it’s key to the power of good data. With a shared understanding of what the numbers really measure, you can focus your time and attention on building strategies and taking action.  

Commit to action and track the progress 

All of these things move us toward an ultimate goal: a culture that embraces the discussion and evolution of strategy. All this data makes it possible to see shifts beneath the surface and, in some cases, even predict them before they arrive. Meaningful progress in our companies comes from embracing those shifts and taking committed action as a result. That’s how the data-driven CFO becomes a driver of results.

As CFOs, we sit in the perfect position to harness the power of data. We’re well-equipped to make analytical decisions based on hard numbers. Now we need to direct that analytical thinking to more than just the financials. With accurate, reliable data, we can contribute to the company in new and exciting ways that have an outsized impact on the bottom line and beyond. 

Discover how embedded lending can help Payfacs and ISVs grow faster and how alternatives like Pipe can help streamline the process

Unlocking Business Growth with Embedded Lending

How to unlock financial data as a growth tool, no matter your business size

Personalization has become a cornerstone in shaping products and services today. As consumers, we’ve grown accustomed to customized offerings, an expectation that's rapidly expanding into the B2B sector. Within this evolving market, the payments industry has a notable advantage: access to a vast amount of first-party data gives companies accepting payments a unique edge. This sets the stage for verticalized Independent Software Vendors (ISVs) and payment facilitators (PayFacs) to develop finance solutions tailored to specific industry requirements and even bespoke offers for a company’s unique situation.

Companies that facilitate and handle payments are sitting on a goldmine: their 

. This wealth of data holds more than just transactional details; it reveals patterns, preferences, financial health, seasonality trends, and behaviors of the customers and merchants involved.

In the broader digital landscape, the prominence of 

 is waning due to increasing privacy concerns and stringent regulations. These changes have diminished the reliability and depth of insights from third-party data sources, making first-party data even more invaluable.

First-party transaction data offers several distinct advantages:

Direct Insight: Unlike data sourced from third parties, which may be diluted or generic, first-party data is direct and unfiltered. This means a clearer picture of customer preferences and behaviors without the noise of external sources.

Timeliness: Real-time transaction data allows companies to swiftly respond to emerging trends, customer needs, or market shifts, providing agility that's critical in the fast-paced world of finance.

Relevance: By analyzing transactional trends, payment companies can discern not only what products or services a customer prefers but also when and how they prefer them. This granular level of detail allows for the creation of highly relevant product offerings.

Privacy & Compliance: Using first-party data reduces reliance on external data sources, which often come with a host of privacy concerns and regulatory implications. Companies can have better control over data handling, ensuring both security and compliance.

Armed with these insights from first-party data, payment companies are in a prime position to craft personalized financial products and services. These tailored offerings, rooted in real transactional behaviors, can resonate more deeply with customers, leading to increased loyalty and engagement. The potential extends beyond just offering products; it opens doors to proactive solutions, anticipating customer needs even before they are explicitly expressed.

Unique positioning of verticalized ISVs and PayFacs

Pipe CPTO Namrata Ganatra shares how Payfacs and ISVs can leverage personalization and first-party data to improve merchant experience.

Pipe CPTO Namrata Ganatra shares how payment processors and ISVs can leverage personalization and first-party data to improve merchant experience and metrics

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